Company

We take quality assurance into account at all process levels and in every activity directly related to nearshore / offshore software outsourcing projects: analysis, design, development, testing, preparing documentation, installing, training, maintenance and support.

Identifying records: Our whole project tracking and control strategy is based on the digitization of our processes in their entirety. Digitized processes enable real time tracking of metrics, SLA compliance, and efficiency gains attained by methodologies used for project management. This provides: visibility, delivering total control and real time information of our processes, and the services we deliver to our customers.

Project activities: A key element in the Ropardo S.R.L. quality assurance strategy is that all projects are managed according to PRINCE2 methodology completed by others specific methods (agile) if  the project requires so (i.e.RUP). 

Process driving activities: our organization is takes care of all business activities and for that we follow ISO procedures to ensure:

• modern infrastructure suited for its activities
• processes, performance and integrity criteria, 
• technical and managerial skills
• team spirit and excellence-oriented organizational culture. 

Project management in IT

According to our methodology, quality considerations begin with setting quality expectations of the client and user.

To agree on a plan for IT project, the client and the services provider need to have a common understanding of quality, implying use of the best resources, expert workforce, and permanent control during the entire project. 

Quality must generate a balance between cost and time factors and the final product, in this case the software application. 

Project understanding and setting up quality standards before the start of the implementation / development is essential to ensure success.

Quality management principles

• Customer focus
• Leadership
• Involvement of people 
• Process approach
• System approach to management
• Continuous improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships  

1. Customer focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. 

2. Leadership

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. 

3. Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. 

4. Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process. 

5. System approach to management

Identifying, understanding and managing interrelated processes as a system contribute to the organization's effectiveness and efficiency when striving to achieve its objectives.

6. Continuous improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization. 

7. Factual approach to decision making

Effective decisions are based on the analysis of data and information. 

8. Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.